Customer Service

Phone: (844) 257-5287

Email: customerservice@shopnicekicks.com

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

Domestic Shipping & Delivery

Please allow up to 5 business days for order processing and verification, and an additional 3-6 business days for delivery.

Please refer to our shipping page for detailed shipping information.

A shipping confirmation email is sent once your order is shipped.

Email will include the order details along with the tracking information.

Lost or Damaged Shipments

Shop Nice Kicks is not responsible for lost or damaged items in transit.
In the event of lost shipment, our customer service will help you file a claim with the shipping carrier. If your package is lost, please contact our Customer Service to help you file a claim. Once the claim is filed and all investigations have taken place regarding the lost package, the shipping carrier may reimburse up to a maximum amount of $100.

Shop Nice Kicks is not responsible for reimbursing any additional amount than what is covered by the shipping carrier.

Privacy & Security

Nice Kicks uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Returns & Exchanges

We want to ensure that you are happy with the products that you have purchased from Nice Kicks. Should the items you received not meet your expectations, please visit our Returns and Exchanges page for more information.

Ordering

While shopping online at ShopNiceKicks.com, should you have any questions regarding how to place an order, please contact our trained customer care professionals at (844) 257-5287 or email us at CustomerService@shopnicekicks.com and someone will happily walk you through our checkout process. Our reps are available Monday through Friday from 9:00 am to 5:00 pm PST.

Payment, Pricing & Promotions

Nice Kicks charges “Box Price” for its sneakers. *Exclusions Apply

All discount codes excludes release, exclusive, and limit one products. 

Viewing Orders, Updating Account Info

You can check the status of your order by signing into your account under the “Sign In” tab on the top right hand side of the page. Enter in your log in information and once logged in, you will find your “Order History.”